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CONTACTLESS PERSONAL STYLING SERVICES

during COVID-19

We are closely following the ever-changing news and recommendations surrounding COVID-19. The health and safety of our employees, customers and communities is our top priority. During this challenging time we are focused on strength and safety above all else.

We will continue to serve our customers in the best way possible by bringing the shopping mall selection to the comfort of their homes, just as we always have. To that regard, our customers can expect to receive the same top tier level of concierge service that they’ve become accustomed to as well as the wide variety of selection we pride ourselves on providing them with. To ensure everyone’s safety, we are implementing the following new protocols and systems in order to mitigate the risk from person-to-person interaction.

OUR CONTACTLESS STYLING PROCESS

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VIRTUAL CONSULTATION

Meet with your Personal Stylist over video chat to discuss image development and wardrobe needs.

IN-HOME SHOPPING

Shop for new clothing in the comfort and safety of your home, personally selected based on your individual preferences.

CONTACTLESS DELIVERY & RETURNS

Your Personal Stylist will deliver clothing options for you to try, and pick up whatever you’d like to return once you’re done, without entering your home.

Consultations for new and existing customers are taking place over Zoom. During this time, your Personal Stylist will conduct a thorough questionnaire to get to know you, and your lifestyle, on a deeper level. Our intake process is designed to examine your fashion preferences and wardrobe needs so that we can shop on your behalf with confidence. Together we’ll review what’s in your closet virtually in order to determine what’s missing and what needs to be added.

Our team of fashion experts will shop on your behalf, locating a wide variety of options to meet the needs of your project. We are currently sourcing all items online – this will not alter our service experience in any way but may require some extended turnaround time as packages are arriving at a slower speed than usual, due to increased demand.

Your Personal Stylist will deliver a selection of clothing, all chosen to suit your taste and preferences, for you to try in the comfort of your home. We will leave clothing in a pre-determined secure area such as your garage, backyard, or with the front desk in your building. You’ll then able to try on your options in the safety and privacy of your home. Your Personal Stylist will be available to consult with you virtually as you try new clothing, providing feed back and taking notes on anything that may need to be exchanged. Once you’re finished trying on your options, we’ll pick everything up that you don’t wish to keep and make any necessary exchanges on your behalf.

Employees in our offices are regularly deep cleaning high-touch areas with disinfectant recommended by the CDC. This includes our customers’ selection of clothing as well as hangers, wardrobe racks and garment bags.

With so much uncertainty in the world right now, we take solace in knowing we have a community of such thoughtful and caring customers, such as yourself, whose lives we are so grateful to enrich. As more of us feel anxious spending time in public spaces, we feel extreme gratitude to be able to shop on our customers’ behalves and alleviate some of their stress. Together, we will continue to take this one day at a time. Please do not hesitate to reach out to us if we can clarify our updated service model or assist you in any other way.

Questions about our contactless styling process?

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