Answers to our most frequently asked questions regarding our services, Personal Stylists and what to expect from our 3-Step Styling Process.

Q.  Do you offer virtual personal styling services during COVID-19?

Yes. To ensure the safety of our customers and employees, we are currently offering contactless concierge styling services during COVID-19. This includes virtual consultations and fittings as well as safe home delivery of clothing. To learn more about how we’ve adopted our services to meet the safety requirements of COVID-19, please click here.

Absolutely not. Your Personal Stylist will bring a wide variety of options to your fitting, anywhere from 5 to 7 times your wardrobe budget – far more than you will end up keeping. We do this to ensure you have access to as much variety as possible and make the strongest selection to suit your needs. Many of our customers have tried subscription or membership services with little success, because they wanted access to they same type of diversity they’d find in a department store or online. Once you’ve tried everything on you will decide which pieces you would like to keep. Your Personal Stylist will return everything else.

During your Initial Consultation your Personal Stylist will go through a thorough questionnaire process to determine your preferences, the styles and shapes that suit your body type, and the things you are missing in your current wardrobe. You will go through a full closet review to look at what you currently own, determine what’s working and what needs to be added. Together you will create a shopping list which your Personal Stylist will follow when they’re shopping for your new clothes.

During your consultation, you’ll work with your Personal Stylist to determine the items you’d like to try during your fitting and an appropriate budget to purchase everything on your list. This number is entirely up to you and should feel like something you’re comfortable spending on new clothing, while also sufficiently covering the costs of all the items you’d like to purchase. Your wardrobe budget is a rough figure, and you’re always welcome to come under or over this number depending on how many items you decide to keep during your fitting.

The amount you spend on clothing does not have a baring on our service model, as we have no affiliation with brands and no membership requirements. This concept may feel atypical if you’ve become accustom to subscription boxes or services that require a certain spend on clothing each month. We pride ourselves on being able to assist you in making strong and thought out purchasing decisions without ever being incentivized to make sales.

Our services cost $125.00 per hour, with the total number of hours dependent on the amount of clothing selection you would like to see in your fitting, and thus the amount of time required to shop for those pieces. We will provide you with a quote for your service within 24 hours of your style consultation so that you know exactly what yours service costs will be. 

Because we work to bring you the most personalized, all inclusive type of service possible, we differ from online subscription services in almost every way. Your Personal Stylist will work with you intimately, to get to know as much about you and your lifestyle as possible so that they can provide you with a wardrobe that suits your goals. Your service is not complete until your needs are met with entirety, leaving no detail unfinished. If you require some tailoring on a garment or a trip to the dry cleaner before a big event, we’ve got you covered. If it has to do with shopping or style, we will always take care of it on your behalf.

 Unlike the subscription or mebership services you may have used, we don’t have any affiliation to stores or brands and shop only at places we truly feel are a fit for your taste. We pride ourselves on being able to provide access to all the brands you love, without restrictions. Unlike subscription services, we do not carry labels in-house nor do we make a commission off of the clothing you buy. This means we can shop anywhere and everywhere you like without ever being incentivized for you to buy certain items.

Yes, we love working with men and tending to all of their shopping and styling needs. We can also accommodate couples’ sessions where we fit you and your partner simultaneously. This provides a great opportunity to get each others’ feedback while enjoying a fun afternoon of shopping together. Champagne is always included in our fittings!

Just like men and women, we are happy to shop for your children as well. We know that handling a child’s ever-changing wardrobe can be just as time-consuming as maintaining your own. We love working with kids and have really fun, age-appropriate ways of tailoring our services for young ones. 

Q.  How can I get as much use as possible out of the clothing I already own?

We aim to get the most use out of what you own so that you can invest your spending into what’s missing. Often all this takes is styling unworn clothing in a new way, or sending it off to the tailor for minor alterations, to bring items you haven’t been wearing back to life. One of the main benefits of trying on new clothing at home is that you get to see how it pairs with what you already own. While some customers may want to overhaul their entire wardrobe, others may just want to add some additional items to an otherwise already comprehensive wardrobe. Our service model is very flexible and designed to suit your unique needs, whatever them may look like.

Yes. Once we receive your wardrobe deposit and you’ve submitted your signed quote and contract, we will begin shopping for your fitting. Services cancelled anytime after this will still be charged for all previously agreed upon shopping-fees. If you would like to switch your fitting to another day once shopping has begun, you have a 3 week window to reschedule at no additional charge.

During your style consultation, we’ll determine a spending budget that you’re comfortable with in order for us to purchase the desired items on your behalf. This will be the financial framework for which we keep all of your purchases within. A 50% deposit towards your wardrobe budget must be received by your Personal Stylist prior to the commencement of any shopping and can be given in the form of cash, check or wire transfer*. Your wardrobe deposit is not required at the time of your style consultation, and can be sent anytime before your shopping is scheduled to begin.

*Please note you are responsible for any fees that may be incurred through the use of online wire transfers. Transfers sent with fees attached will have the total cost of the fee deducted from the wardrobe budget.

Q.  I do not live in Los Angeles, San Francisco, Toronto or New York City. Do you travel?

Yes, we travel to clients on a very regular basis and structure our 3-Step Styling Process in the exact same way. Your Personal Stylist will shop at stores in and around your local city, while also having product shipped in, to fulfill your wardrobe needs. In addition to services rendered, you will also assume the cost of your Personal Stylist’s travel and accommodation. All costs will be determined up front, prior to the commencement of your project.